CarbonClick's carbon offsets help neutralise the carbon emissions from your purchase.
Your contribution helps funds forest restoration, tree planting, and renewable energy projects that fight climate change.
All it takes is a single click at the checkout
WE OFFER FREE SHIPPING ON ALL CANADIANS ORDERS OVER 120 CAD$.
For CANADA and USA -> All of our items are shipped with Canada Post and USPS. All shipments include a tracking number.
WE SHIP WORLDWIDE. We always do our best to ship as quickly as possible, usually 1 to 3 business days after your order.
Please take note that international shipping may be charged and duties may be applied by the customer’s country. We cannot predict what these fees will amount to and cannot pay for them. It falls under the customer’s responsibility to pay for these.
Every international shipment is identified with the real nature of the item shipped. This allows you to be refunded by the post if your item is lost. Identifying a shipment as a gift is illegal.
For obvious hygienic reasons we won’t accept any returns or exchanges.
In case you're not satisfied with your purchase, contact us at mailto:firstname.lastname@example.org in order for us to see how we can be of help.
Our main objective is your satisfaction so we will be with you every step of the way, even after your purchase. To get a refund or a credit, the product has to have a defect that makes it unusable (in other words, it has slits, cracks, is damaged, chipped or broken in any way).
If you want to get a refund, you can only get the price of the purchase, not including the shipping fees.
If you receive an item that is damaged, please take a picture of it in its actual state so we can make a claim to the postal services.
If you receive an item that is damaged, please send us a email at mailto:email@example.com with a picture of your item. We will get in touch with you and inform you when to expect a new item to replace the broken one.
During this period, we will send you a replacement, free of charge, for the pieces that broke. For example: if you broke your Dalia by dropping it on the floor while washing it, we’ll send you another one. Note that we will only send the product itself without the white box, the storage bag and the booklet. If you desire another booklet, please contact us so we can send you a PDF version of the latest edition.
To learn more, consult our Oops Warranty Page.