Isn't porcelain breakable?
Actually... Yes and No! Porcelain is a material with a very high mechanical strength. It is only fragile to shocks, for example, if the temperature changes to drastically (freezing to hot) or if it undergoes a physical shock (dropping it on the floor). (NB: If for some reason, you do break on of your porcelain product, you can refer to our Oops Policy below!)
Can I warm or cool my products ?
Yes ! It's actually a great idea to use differences in temperature in order to be a bit more creative in the bedroom. As previously mentioned, porcelain is a material with high mechanical strength, it could, however break under thermal shock. But you can warm or cool your DALIA or ADORI, if you want to jazz things up a bit. (Just make sure to test the temperature before properly using it.) For a cooler sensation, you can put your product in the refrigerator or under cold water. For a warmer sensation, you can put your product in hot water or warm it in your hands. *Do not put your product in the freezer, in boiling water, in the microwave oven, on the elements of a stove, in the oven or over a flame.
A portion of my product looks porous, is it still safe to use ?
Yes ! All our porcelain products are entirely hygenic and suitable to use with the human body. Our products are also compatible with all types of lubricants, whether they are water-based or silicone-based, and all kinds of massage related products; oil (try ours!), cream, lotion and powder. One of the many benefits of porcelain is that from the first firing, the material is vitrified. In other words, during cooking, the space between the ceramic particles is filled with particles of glass which fuse with the ceramic. This phenomenon transforms the ceramic / porcelain and seals it. There are two different finishes you’ll find on most of our products. Those are meant for aesthetic purposes only, since none of them present any hygienic issue. First, there is the “glazed” finish, which is glossy and looks like glass. Then there is the “unglazed” one, which is mate and looks much more like the porcelain natural look.
How can I clean my porcelain products?
It's really easy ! Simply use a mild soap and rinse it with water. We always recommend that you use a Sex Toy Cleaner, preferably an organic one. Theses cleaners are especially created to leave no soap residue on your toy. *We do not recommend to clean them in the dishwasher.
There is a rougher side on my ADORI, is it safe to use ?
Yes, there is not any "defect" with your stones if one side isn't glazed; actually that's the way we designed them. There are two finishes on every one of our Adori massage stones. One side that is glazed (finished) and the other one (the one that goes inside your hand) is unglazed for a better grip when you massage your partner. As you will experience, the glazed side slides very well against the skin when you use it with oil (our OMEHA, for example). With that in mind, and the fact that we need an unglazed part on this porcelain product, we chose to let the inside of the stones at their natural state. This way, when you use oil, they won't slip out of your hand during massage. (Want to know what kind of oil to use? We have a blog about it!)
What kind of lubricant can I use with my Dalia ?
Pretty Much Any Kind! Since the DALIA is made of porcelain it can be combine with any kind of lubricant, either silicone-based or water-based. We do recommend, however, that you use an organic/vegan one. *Do not use massage oil or moisturizer as a lubricant.
Shipping & Packaging
Do you offer free shipping ?
Yes if... You purchase for 120 CAD$ and more and are located in Canada or in the United States. Please visit our Delivery & Refunds page for more information.
We should I expect my delivery ?
We always do our best to ship as quickly as possible. We usually prepare your package 1 to 3 business days after you order and we will include a tracking number. For more information, please visit our Delivery & Refunds page.
Do you offer discreet packaging ?
Yes! We do offer a discreet packaging, but every international shippment is identified with the real nature of the item shipped. For more information, please visit our Delivery & Returns page. You can see an example right Here!
What is it ?
We offer a 5 year warranty on all our porcelain products. We gladly stand behind the design of our products and our principal concern is that you are satisfied with your purchase(s). If there is a problem with your purchase, please contact us so we can evaluate the problem with you and find ways so it can be solved. Note that we will not replace products damaged due to negligence or by result of voluntary intention. For instance, testing the solidity of your new DALIA by dropping it voluntarily on a concrete floor is not something we will cover (nor do we recommend it).
Is there a product you would like to see at Désirables
Contact Us ! If there is a product that you believe we should have in our store, contact us at: firstname.lastname@example.org
How do we choose our suppliers ?
We make local choices. We choose suppliers located near Montreal or at least within a radius of approximately 90 km. This allows us to maintain a better control over the quality of our products, to encourage the local economy, and to reduce our ecological impact.