First of all, thank you for your interest in Désirables’ products. It is a pleasure and an honor for us to bring you products that are made from the very best materials available and from the best craftsman and craftswoman.
Our OOPS Warranty only applies to Désirables’ porcelain products. Any digital product or perishable product such as our massage oil or our massage candle are not included in this warranty.
Of course, our usual warranty covers any defect of material when you receive your products from Désirables. If there is any slits, crack or anything that concerns you, please contact us at firstname.lastname@example.org to make sure we can rectify the situation right away.
This warranty covers any accident that might happen to your Désirables’ Products made of Porcelain (The Dalia - and it's multiple version - or the ADORI) whithin the first 5 years of purchase.
During this period, we will send you a replacement, free of charge, for the pieces that broke. For example: if you broke your Dalia by dropping it on the floor while washing it, we’ll send you another one. Note that we will only send the product itself without the white box, the storage bag and the booklet. If you desire another booklet, please contact us so we can send you a PDF version of the latest edition.
The Oops Warranty last for 5 years (or 1825 days whichever comes first) from the day of your purchase.
Note that this warranty only applies for 1 replacement per purchase.
The cost of shipping of the replacement product is free for all our customers in CANADA.
For customers in the US or anywhere else in the World, we’ll only apply the shipping fees required to ship your replacement.
In the event that you do not pick up your replacement from our chosen carrier, we’ll apply a restocking fee that will cover the charges for the original shipping and the fees imposed by our carrier for the return of the package.
This warranty does not cover any damage that is caused by:
This warranty is under the consumer's laws of the Province of Québec, Canada.